This Certified IT 1, 2, and 2 Line Support Technician course explains the basic concepts of each of the three levels of support, giving delegates a full overview of how IT Support functions within an organisation. The topics covered include:
Module 1: Introduction to Support
Module 2: Useful Terminology and Concepts
Module 3: Dealing with Tickets Effective Communication Skills
Module 4: User Accounts
Module 5: Installing, Upgrading, and Configuring Software
Module 6: Working with Servers and Resolving Server-Side Issues
Module 7: Server Security and SSL
Module 8: Effective Management of Tools and Technology
Module 9: Service Development Cycle and Professional Development
The Certified IT 1st, 2nd & 3rd Line Support Technician Training Course is designed to provide participants with the skills and knowledge necessary to provide technical support across multiple tiers within an IT support hierarchy. This training course is especially beneficial for these professionals:
There are no formal prerequisites for this IT Support Technician Online Course. However, a basic understanding of Information Technology, Customer Support, and their fundamental concepts would be beneficial.
Unlock the world of IT support with our IT Support Training a crucial one-day course by the Knowledge Academy. This course is designed to give delegates a basic understanding of how IT Support functions on multiple levels. Gain insights into hardware, software, and networking, ensuring a solid foundation for IT support roles.
Mastering IT Support Training is vital for professionals aiming to excel in IT support roles. This knowledge is essential for understanding the different lines of IT support, which can be broken down into the following three sections: first line, which is an internet-based position, second-line support, which handles desktop issues; and third-line support, which manages servers and oversees an organisation’s IT infrastructure.
This 2-day training at the Knowledge Academy ensures delegates acquire the necessary skills and knowledge to earn the IT Support Technician Certificate. The course covers comprehensive modules, providing a practical and efficient learning experience. This course will equip delegates to undertake a wide range of IT support tasks.
Course Objectives:
Upon completion, delegates emerge with a solid foundation in IT support, armed with a certificate that validates their skills, preparing them for diverse roles in the ever-evolving field of technology.
The training fees for certification starts from £300, includes training completion certificate or work experience certificate for new employer.
We only provide online training along with guidance to register training lab with Microsoft.
After virtual training, you would be advised to take MS exams (can be booked through MS website), if you passed the exam, you will attain a badge/certification directly from MS.
If you’re looking for IT experience to apply jobs in the UK, we can help you with some fast-track training along with experience / reference letter to employer.
We can help you with MS exams by providing dummies or real time preparation materials, contact us for more details.
